In most cases, the part of the service pipe taking water from the Water Board stopcock into the house belongs to the property owner. It is the property owner’s responsibility to keep the supply pipe in good order in the same way as the internal plumbing in a house. Modern houses have an independent water supply into the property however older properties may have a shared supply pipe for more than one house where the responsibility is then shared.

With age, ground movement and reaction to certain soil types the existing pipe work may leak under pressure. In some cases this leak will surface in an area on customer’s property.

Leak Detection

  • We utilise the latest leak detection equipment to efficiently locate the leak on your water supply pipe. Our methods include; acoustic, thermal, correlation and gas tests.

Leak repair/replacement

  • When the location of the leak is detected our experienced engineers will either repair or replace the water supply pipe. We use trenchless technology, which minimises disruption to you and your property.
  • Using a technique in which a pneumatic piercing tool is used to create a borehole, the ground is compacted and displaced rather than excavated which means disruption is minimal. The cost of a new plastic water supply pipe will depend on the length of your garden from the boundary of your property to the connection point inside your property.